Returns & Exchanges

At Urban Gadget, we want you to be completely satisfied with your tech. If your purchase doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your Urban Gadget account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the electronic device in its original packaging including all manuals, cables, and accessories to ensure a full refund without restocking fees.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the device's condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing